Your Privacy Matters: At sn77, we are committed to protecting the privacy and personal information of all our users. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information. By using the sn77 platform at https://sn77.cam, you consent to the data practices described in this policy. This policy applies to all users, including residents of Indonesia aged 21 years or older.
1
Introduction
This Privacy Policy governs the collection, processing, storage, and disclosure of personal information by sn77, an online betting platform licensed internationally and targeting Indonesian players. We recognize that your personal data is sensitive, and we take our responsibility to safeguard it seriously. This policy is designed to be transparent and accessible, helping you understand exactly what happens to your information when you use our services.
sn77 operates in compliance with international data protection standards and best practices. We collect only the information necessary to provide you with secure, reliable, and personalized gaming services. We never sell your personal information to third parties, and we implement robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
By creating an account, depositing funds, placing bets, or otherwise using sn77 services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.
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Information We Collect
sn77 collects various types of information to provide, maintain, and improve our services. The categories of information we collect include:
Personal Identification Information:
- Full legal name as it appears on your National ID (KTP) or other government-issued identification
- Date of birth (to verify you are at least 21 years old)
- Residential address in Indonesia (city, province, postal code)
- Valid email address for account communication
- Mobile phone number for account verification and security alerts
- National ID (KTP) number or passport number for KYC verification
- Copies of identification documents (National ID, utility bills, bank statements) submitted during KYC verification
- Selfie photographs with ID for identity verification purposes
Financial Information:
- Bank account details (bank name, account number, account holder name) for deposits and withdrawals via BCA, BRI, BNI, Mandiri
- E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or account IDs)
- Transaction history including deposit amounts, withdrawal amounts, dates, payment methods, and transaction statuses
- Billing addresses associated with your payment methods
Usage & Behavioral Data:
- Account login history (dates, times, IP addresses, device types)
- Betting history (games played, bets placed, stake amounts, outcomes, winnings, losses)
- Game preferences and playing patterns
- Bonus claims and wagering progress
- Customer support interactions (live chat transcripts, email correspondence, WhatsApp messages)
- Website navigation patterns and pages visited
Technical Data:
- IP address and geolocation data
- Device information (operating system, browser type and version, screen resolution)
- Cookies and similar tracking technologies (see Section 6 for details)
- Referral sources (how you found sn77)
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How We Use Your Information
sn77 uses the information we collect for the following legitimate purposes:
- Account Management: To create, maintain, and secure your account; verify your identity through KYC procedures; and authenticate your login credentials.
- Service Delivery: To process deposits and withdrawals, enable you to place bets, track your gaming activity, calculate winnings, and settle bets according to official results.
- Payment Processing: To facilitate transactions with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), prevent payment fraud, and comply with financial regulations.
- Regulatory Compliance: To comply with international gaming license requirements, anti-money laundering (AML) regulations, and Know Your Customer (KYC) obligations.
- Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, duplicate accounts, bonus abuse, and other violations of our Terms & Conditions.
- Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve our support services.
- Marketing & Communication: To send you promotional offers, bonus notifications, game updates, and service announcements. You may opt out of marketing communications at any time.
- Personalization: To tailor your gaming experience based on your preferences, recommend games you might enjoy, and display relevant promotions.
- Analytics & Improvement: To analyze platform usage, identify technical issues, optimize website performance, and develop new features.
- Responsible Gaming: To monitor your gambling behavior, enforce deposit limits, facilitate self-exclusion requests, and provide support for problem gambling.
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Data Security Measures
sn77 employs industry-standard security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
- Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits.
- Access Controls: Only authorized sn77 personnel with a legitimate business need can access your personal data. All employees undergo background checks and are bound by strict confidentiality agreements.
- Password Protection: User passwords are hashed using advanced cryptographic algorithms. sn77 staff cannot view your password; only you know it.
- Two-Factor Authentication (2FA): Optional 2FA is available for enhanced account security, requiring a second verification step beyond your password.
- Regular Security Audits: Our systems are regularly tested by independent third-party security experts to identify and address vulnerabilities.
- PCI DSS Compliance: Our payment processing partners are Payment Card Industry Data Security Standard (PCI DSS) compliant, ensuring the highest level of payment security.
Your Role in Security: While we implement robust security measures, you also play a critical role in protecting your account. Never share your username, password, or verification codes with anyone. Always log out after using shared devices. Contact support immediately if you suspect unauthorized access.
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When We Share Your Information
sn77 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:
- Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process your deposits and withdrawals.
- Game Providers: Some gaming data is shared with our game provider partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) to enable gameplay and settle bets.
- KYC & Verification Services: Identity verification documents are shared with third-party KYC service providers to confirm your age and identity in compliance with regulatory requirements.
- Legal & Regulatory Authorities: We may disclose your information to law enforcement, regulatory bodies, or courts if required by law, legal process, or to protect our legal rights.
- Fraud Prevention Services: We may share information with fraud detection and prevention partners to protect against unauthorized transactions and bonus abuse.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
- Service Providers: We may engage trusted third-party service providers (cloud hosting, email delivery, customer support software) who process data on our behalf under strict confidentiality agreements.
All third parties with whom we share your data are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes for which it was shared.
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Cookies & Tracking Technologies
sn77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on repeat visits.
Types of Cookies We Use:
- Essential Cookies: Required for basic platform functionality (login, session management, security). These cannot be disabled without affecting your ability to use sn77.
- Performance Cookies: Collect anonymous usage data (pages visited, time spent, error messages) to help us improve platform performance.
- Functional Cookies: Remember your preferences (language, currency, game filters) to provide a personalized experience.
- Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure campaign effectiveness.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some platform features. Note that third-party cookies (from game providers or analytics services) are governed by their respective privacy policies.
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Your Privacy Rights
As a sn77 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format.
- Right to Rectification: You may update or correct inaccurate personal information at any time through your account settings or by contacting customer support.
- Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that we must retain certain information (transaction history, KYC documents) for compliance purposes even after account closure.
- Right to Restriction: You may request that we limit how we use your data in certain circumstances (e.g., while disputing data accuracy).
- Right to Data Portability: You may request that we transfer your data to another service provider in a machine-readable format where technically feasible.
- Right to Object: You may object to processing of your data for marketing purposes at any time by opting out of promotional communications.
- Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at . We will respond to your request within 30 days.
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Data Retention Period
sn77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: While your account is active, we retain all account data to provide ongoing services.
- Closed Accounts: After you close your account, we retain certain information (identity documents, transaction history) for 7 years to comply with anti-money laundering regulations and tax laws.
- Marketing Data: If you opt out of marketing communications, we retain your email address to honor your opt-out preference but cease sending promotional content.
- Technical Data: Server logs and cookies are typically retained for 6-12 months for security and performance analysis, then automatically deleted.
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Changes to This Privacy Policy
sn77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting a notice on the sn77 homepage
- Sending an email to your registered email address
- Displaying a pop-up notification when you next log in
Your continued use of the platform after changes are posted constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
256-bit SSL Encryption
Bank-level encryption protects all data transmitted between your device and our servers, ensuring complete confidentiality.
Advanced Identity Verification
Multi-step KYC process verifies your identity while protecting you from fraud and unauthorized account access.
Secure Data Storage
Your personal information is stored on encrypted servers with restricted access and regular third-party security audits.
Privacy by Design
We collect only the minimum data necessary to provide services and never sell your information to third parties.
24/7 Fraud Monitoring
Real-time monitoring systems detect suspicious activity and alert you immediately to potential security threats.
Regulatory Compliance
Full compliance with international data protection standards and gaming license requirements ensures your rights are protected.